Steve Ritchie, the new CEO of the international franchise Papa John’s, has been with the company Papa John’s for over 20 years now and has developed the skills necessary to convey an attitude of efficiency and empathy. He is reforming the company to better ensure that Racism and insensitive language within the franchise are resolved and extinguished from the inside out. Better Service and better pizza have never been better with Steve Ritchie at the wheel.
He has a sensitivity to fair treatment and great service like no other and has great plans to make the brand the best it can be. This won’t be without hard work, and he intends to put his best effort into offering an overall better experience. He is currently in the process of bringing experts into the field to audit the company’s culture, diversity and inclusion practices.
He is sending professionals and other authoritative figures into the field to get a first-hand view of the internal practices of the establishment. They will be listening and learning at individual stores to pick up on anything that will need any improvement and will act accordingly. Steve Ritchie Papa John’s takes this responsibility to heart and will make sure that the company and all 120,000 employees are held accountable for making sure that genuine and friendly service is a consistency when you pick up your pizza or dine in.
In a page from Investopedia, transparency is very important to him as he pushes forward to smooth out the rough edges of the company and give everyone the proper coaching for impeccable service in the pizza industry. He wants to regain the trust of his customers, of which have kept the franchise afloat, and stresses their immense importance towards maintaining good business. This, however, is not an overnight process, and he doesn’t expect all to be turned around immediately.
This is why he has implemented strategies to make amends for any misconduct and pave a bright future for Papa John’s. As the CEO now there are two things he stresses more than anything, genuine empathy and a direct apology to all those affected by the recent difficulties.