Recently, the founder of the pizza restaurant chain Papa Johns has been under a considerable amount of scrutiny. Papa Johns founder John Schnatter placed blame on the National Football League for its decline in sales revenue. As a result of this criticism, the NFL ended its sponsorship agreement with the pizza chain. This was a minor setback compared to latest one where John Schnatter made a racially offensive remark on a conference call. As a result of this remark, Major League Baseball has decided to end its association with the restaurant chain as well. The consequences for Schnatters racist remarks have resulted in his name being taken down from a stadium located in Louisville, Kentucky and also the removal of his image from every box and marketing material of the company.
Since the recent racially insensitive remarks have hurt the company’s image, CEO Steve Ritchie wrote a letter to provide assurance that the company is still trustworthy. In the letter, Ritchie stated that it is sorry for the comments and if they hurt anyone. With the letter, Steve Ritchie said that the racial remarks are not a true representation of the values of Papa Johns. Ritchie also said that any offensive language towards certain groups of people is intolerable and is not a part of the company’s values. With a diverse group of employees and franchise owners, Papa Johns tolerates people from a variety of different backgrounds. Therefore, Papa Johns will make an effort to embrace people in the community.
In a recent announcement, Steve Ritchie informed customers that the company will bring in a number of experts to oversee the culture of the company. This will be done in order to help find ways to facilitate inclusion and diversity at Papa Johns (@PapaJohns). Brining in these experts will hopefully enable the company to improve its treatment of employees, managers and customers. With this new policy, Papa Johns will likely be in position to get feedback from employees and franchise owners regarding diversity and inclusion. Steve Ritchie made this letter to help restore the company image and apologize for any wrongdoing. As a result, Papa Johns CEO Steve Ritchie expressed its regret and showed empathy for its customers.